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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kane Boutte

Kane Boutte

August 7, 2024

5  out of  5
rating by Kane Boutte
"I recently made the switch to state farm and couldn’t be happier with my experience. Jamie from Art Brucks stare farm agency made the switch easy, informative and comfortable. Highly recommend!!"
We responded:
"Kane -- thank you for the review! Jami is awesome to have on our team! "
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Dee Atkinson

August 7, 2024

5  out of  5
rating by Dee Atkinson
"I was helped by Jami McCombs in getting my Cargo Van insured and she was well rounded with the information and helped me more than I could imagine. Can’t say I’ve had a better agent to help me with my insurance needs I would recommend her any day!!!!"
We responded:
"Dee - Thank you so much for the nice review -- Jami is a joy to work with ! Art Brucks "
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jelena babic

August 7, 2024

5  out of  5
rating by jelena babic
"Jami has helped me with my insurance needs better than anyone ever has. She’s extremely knowledgeable and just the absolute best at what she does."
We responded:
"Jelena Thank you for the kind words regarding our Agency -Jami is great to have on our team ! We appreciate your trust and business ! Art Brucks "
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Danielle Dehoyos

August 7, 2024

5  out of  5
rating by Danielle Dehoyos
"Donna is amazing!! She took the best care of me and continues to help me with any that I need. She has made this the best experience I have had with an insurance agency!!!"
We responded:
"Danielle -- Donna is great to have on our team of Customer Care Representatives! Thak you for the review and your continued business! Art Brucks "
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Dave Sammons

August 7, 2024

5  out of  5
rating by Dave Sammons
"Always answers the phone and will get answers to any questions. The best ever."
We responded:
"Thanks Dave -- you're the best! Art "
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Dan Stana

August 3, 2024

5  out of  5
rating by Dan Stana
"Rosa was friendly, helpful and patient in changing my auto and condo insurance over to State Farm. Saved money and got better coverage."
We responded:
"Dan - we appreciate the nice review and your business! Art "
Profile photo of Joel Magana

Joel Magana

August 2, 2024

5  out of  5
rating by Joel Magana
"Tammy was very nice and helpful and was able to lower my rate over $50 of my original quote."
We responded:
"Thanks Joel !"
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Jack

July 24, 2024

5  out of  5
rating by Jack
"Miss Mandy is an absolute delight to deal with. She got me the best deal on bundling with truck, motorcycle and auto and even with shopping for a new motorcycle she has provided me dozens of quotes even when she knows I may not get one. (Don’t tell her…but I’m getting another one) She’s extremely patient and helpful with her customers and honestly if it wasn’t for her I probably would have switched a long time ago. Art…cherish that diamond."
We responded:
"Jack -- thank you for the great review with Mandy -- like you said -- she is a jewel! And we appreciate your business! Art Brucks "
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lay proceed

July 22, 2024

5  out of  5
rating by lay proceed
"Ms. Tammy has excellent customer and was able to help me with my insurance via phone in short notice. Thanks Tammy!"
We responded:
"Tammy is awesome at helping folks secure their automobile insurance with State Farm -- thank you for the review -- Art Brucks"
Profile photo of Christopher Stephens

Christopher Stephens

July 22, 2024

1  out of  5
rating by Christopher Stephens
"Everybody here is super lovely and super polite. Unfortunately, they don’t seem to get things done. Over eight months, I had to remind them to remove somebody from my policy more times than I could count. They overcharged me when they finally processed the removal and were unwilling to help. I am not just reluctant to help but also unwilling to even look at the paperwork within the app, implying that I owe them money beyond the value of the policy paperwork. When I asked for an explanation, they stopped replying to me. When I try to call and talk to the representative who is supposed to be helping me, she’s always on lunch. I attempted to contact Arthur Brooks directly multiple times. He has never responded to an email, Answered the phone, or returned a message. At this point, I am assuming Arthur has been dead for years and is just the face of the company. I was with State Farm for over 20 years, but only one year with Arthur Brooks. I wish I could’ve stayed with State Farm, but the consistent negligence from this particular State Farm caused me to leave. Edit: Thank you for reaching out and attempting to get me to remove my review. Unfortunately, I am of the mindset that people should know what they’re getting into, and Google reviews are the number one outlet for finding good customer service. Please put more focus on running your business and less on managing your Google reviews."
We responded:
"Christopher -- thank you for allowing us to service your insurance policies for the time we had it in our agency-- billing issues can get complicated when taking drivers off and adding new polices on all at the same time -- we are sorry you aren't happy with the way it all transpired and we wish you all the best in the future -- Art Brucks "
Profile photo of Larry Smith

Larry Smith

July 16, 2024

5  out of  5
rating by Larry Smith
"I have been with Art Brucks for many years and I have been more than happy with the service I have received over these years. Renee Meeks is the agent that I have the pleasure of working with when dealing with our car and home insurance details. SHE IS AWESOME!! Renee goes above and beyond to make sure that everything I have is current and I am getting the very best "bang for my buck". She cares for her customers and I am happy that I am one of them."
We responded:
"Larry -- thank you for the 5-star Google review -- we love hearing great feedback from our customers -- thank you for your business! Art Brucks, Agent "
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Gma 4All

July 10, 2024

5  out of  5
rating by Gma 4All
"Art Brucks State Farm Insurance has been our insurance company since before 2008 (it is now 2024). They have hand-walked me through several claims, making it easy for me. They have been fair in their coverage, so that I don’t have to fight an insurance company to get the coverage payout. I am especially impressed with Donna, who always has time for me, and helps me with policy updates any time I call her…through 2 children, a new business, and several moves (and storms). I love that in all these years, I am still working with Donna and do not have to deal with a new rep every year. I can’t say enough about them, and have recommended them to several friends. They have earned these 5 stars!"
We responded:
"Thank you so much for the 5-star review -- we appreciate your continued loyalty in our Agency -- Art Brucks, Agent"
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Scargo

June 28, 2024

5  out of  5
rating by Scargo
"Donna is simply Amazing! The service is 2nd to none, she quickly got a quote to my grandson that he immediately accepted, Jared and I both love Art Brucks State Farm! Thank you so much"
We responded:
"Sherrye -- Thank you again for the 5-star review -- we pride ourselves on prompt, friendly, knowledgeable service! Thanks again - Art Brucks "
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Janis Blevins

June 27, 2024

5  out of  5
rating by Janis Blevins
"# 1 in my opinion! Great Agency! Really take care of their customers! Donna is awesome!"
We responded:
"Janis -- thank you for the 5-star review and your compliment of Donna -- she Rocks at Customer Service! Art "
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Billy Trull

June 27, 2024

5  out of  5
rating by Billy Trull
"Renee is great, very responsive and easy to work with, highly recommend."
We responded:
"Billy -- Thank you for the 5-star review -- we appreciate your business! Art"
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cathy brittain

June 27, 2024

5  out of  5
rating by cathy brittain
"If you are looking for new insurance, you cannot go wrong with Art Brucks State Farm in Burleson. Ask for Renee’! She is awesome! Every time I have a problem or question, Renee’ is right there just like Wonder Woman! I HIGHLY recommend Renee’!"
We responded:
"Cathy -- thank you so much -- Renee and I appreciate your review ! Art "
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Mary Beth McClacherty

June 26, 2024

5  out of  5
rating by Mary Beth McClacherty
"Rosa was very helpful and answered all my questions!"
We responded:
"Thank you for the kind words and the 5 star review ! Art"
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James Gaynor

June 25, 2024

5  out of  5
rating by James Gaynor
"I had a great experience being helped by Ms. Tammy. She made getting setup with State Farm easy."
We responded:
"James -- thank you so much -- we appreciate your business! Art Brucks "
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David Heath

June 25, 2024

5  out of  5
rating by David Heath
"Mandy did a fabulous job helping us with our insurance needs. Art Brucks State Farm provides insurance for us personally and commercially and we could not be more appreciative of everything they do!!"
We responded:
"David -- Thank you for the great review -- Mandy is a gem for sure ! We appreciate your business ! Art Brucks "
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Brenda Moore

June 19, 2024

5  out of  5
rating by Brenda Moore
"Tammy Sanderson the representative has helped me saved a lot of money on both auto and home insurance. Besides her customer service is excellent 👍"
We responded:
"Thank you for the kind words -- Tammy is awesome isn't she? Art Brucks "
Profile photo of Donna Herod

Donna Herod

June 12, 2024

5  out of  5
rating by Donna Herod
"As always, Renee was so helpful and patient with my questions regarding my bundled multi-auto and homeowners insurance. With a teen driver, I’m always looking for ways to maximize coverage and the lowest possible cost. I have been with State Farm for many years and the customer service that Renee offers is top notch. I highly recommend Art Brucks’ in Burleson."
We responded:
"Donna Thank you for the great review -- Renee and the rest of the Team here are all top-notch professionals who do their best to serve our customers' needs -- Thank again ! Art Brucks "
Profile photo of Michelle Salazar

Michelle Salazar

June 8, 2024

5  out of  5
rating by Michelle Salazar
"Rosa at Art Brooks State Farm was very pleasant and easy to work with. We got a great quote for home and auto policies. Thank you Rosa and Les Havins!"
We responded:
"MIchelle Welcome aboard -- Les and Rosa are amazing team members to work with --glad they helped you out! Art Brucks "
Profile photo of Russell Southard

Russell Southard

June 4, 2024

5  out of  5
rating by Russell Southard
"Renee is great, she makes everything easy. She's the only person I ever deal with in a sales capacity that I know by name and that I recommend to friends and family."
We responded:
"Russell - thank you for the kind words about Renee -- all of our Customer Care Team members strive to make every interaction as smooth and pleasant as we can-- thanks again for allowing us to serve you and your family ! Art Brucks "
Profile photo of Byrklin Quisenberry

Byrklin Quisenberry

May 31, 2024

5  out of  5
rating by Byrklin Quisenberry
"Renee’ made bundling our insurance quick and easy! She is extremely kind and helpful!"
We responded:
"Byrklin -- Renee is the BEST ! Thank you for your review and your business ! Art Brucks "
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Shelby Martinez

May 31, 2024

5  out of  5
rating by Shelby Martinez
"I spoke with Alexa about life insurance and she did an amazing job! She got us signed up in a very timely manner and was so professional and sweet!"
We responded:
"Thank you for the review -- Alexa is an amazing person to talk to about life insurance needs -- Art Brucks "